*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --bg: #f6f7fb; --panel: #ffffff; --border: #e4e8ee; --text: #1a1a2e; --muted: #64748b;
  --accent: #0ea5e9; --accent-hover: #0284c7; --danger: #ef4444; --danger-bg: #fee2e2;
  --shadow: 0 1px 3px rgba(15,23,42,.06), 0 1px 2px rgba(15,23,42,.04);
}
body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, sans-serif;
  background: var(--bg); color: var(--text); font-size: 14px; line-height: 1.5;
}
.topbar {
  background: #1e293b; color: #fff; padding: 12px 24px;
  display: flex; align-items: center; justify-content: space-between;
}
.topbar__brand { font-weight: 700; font-size: 15px; letter-spacing: -0.01em; }
.topbar__nav { display: flex; gap: 4px; }
.topbar__nav a {
  color: #cbd5e1; padding: 6px 12px; border-radius: 6px; text-decoration: none; font-weight: 500;
}
.topbar__nav a:hover { background: rgba(255,255,255,.08); color: #fff; }
.topbar__nav a.is-active { background: var(--accent); color: #fff; }
.topbar__nav a.logout { color: #94a3b8; margin-left: 12px; font-size: 12px; }
.container { max-width: 1180px; margin: 0 auto; padding: 24px; }
.page-head {
  display: flex; align-items: center; justify-content: space-between; margin-bottom: 20px;
}
.page-head h1 { font-size: 22px; font-weight: 700; letter-spacing: -0.02em; }
.ticket-meta { display: flex; gap: 10px; align-items: center; margin-top: 8px; font-size: 12.5px; }
.btn {
  display: inline-block; padding: 8px 16px; background: var(--accent); color: #fff;
  border: none; border-radius: 8px; font-weight: 600; text-decoration: none; font-size: 13.5px;
  cursor: pointer;
}
.btn:hover { background: var(--accent-hover); }
.btn.ghost { background: #fff; color: var(--text); border: 1px solid var(--border); }
.btn.ghost:hover { background: #f1f5f9; }
.filters { display: flex; gap: 6px; margin-bottom: 14px; }
.filter {
  padding: 5px 12px; background: #fff; border: 1px solid var(--border); border-radius: 999px;
  color: var(--muted); text-decoration: none; font-size: 12.5px; font-weight: 500;
}
.filter.is-active { background: var(--accent); color: #fff; border-color: var(--accent); }
.filter:hover:not(.is-active) { background: #f1f5f9; color: var(--text); }
.table {
  width: 100%; background: var(--panel); border-radius: 10px; border: 1px solid var(--border);
  overflow: hidden; border-collapse: collapse; box-shadow: var(--shadow);
}
.table th, .table td { padding: 10px 14px; text-align: left; }
.table th {
  font-size: 11px; font-weight: 600; color: var(--muted); text-transform: uppercase;
  letter-spacing: 0.04em; background: #f8fafc; border-bottom: 1px solid var(--border);
}
.table tr.row { cursor: pointer; }
.table tr.row:hover { background: #f1f5f9; }
.table td { border-bottom: 1px solid var(--border); }
.table tr:last-child td { border-bottom: none; }
.table .num { text-align: right; color: var(--muted); font-variant-numeric: tabular-nums; }
.muted { color: var(--muted); }
.badge {
  display: inline-block; padding: 3px 10px; border-radius: 999px; color: #fff;
  font-size: 11px; font-weight: 600; letter-spacing: 0.02em;
}
.empty {
  padding: 40px; background: var(--panel); border: 1px dashed var(--border); border-radius: 10px;
  color: var(--muted); text-align: center;
}
.err {
  background: var(--danger-bg); color: var(--danger); padding: 10px 14px; border-radius: 8px;
  margin-bottom: 14px; font-size: 13px; border: 1px solid #fecaca;
}
.card {
  background: var(--panel); border: 1px solid var(--border); border-radius: 10px;
  padding: 20px; box-shadow: var(--shadow); margin-bottom: 16px;
}
.card h3 { font-size: 14px; margin-bottom: 12px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.04em; }
.pre { white-space: pre-wrap; font-family: inherit; line-height: 1.6; }
.form { display: grid; gap: 12px; }
.form label { display: block; font-size: 12.5px; color: var(--muted); font-weight: 600; }
.form input[type=text], .form input[type=email], .form input[type=password],
.form select, .form textarea, .chat-form textarea {
  width: 100%; padding: 9px 12px; border: 1px solid var(--border); border-radius: 8px;
  font-family: inherit; font-size: 14px; color: var(--text); background: #fff;
  margin-top: 4px;
}
.form input:focus, .form select:focus, .form textarea:focus, .chat-form textarea:focus {
  outline: 2px solid var(--accent); outline-offset: -1px; border-color: var(--accent);
}
.form button, .chat-form button {
  padding: 10px 20px; background: var(--accent); color: #fff; border: none; border-radius: 8px;
  font-weight: 600; cursor: pointer; font-size: 14px; justify-self: start;
}
.form button:disabled { opacity: 0.5; cursor: not-allowed; }
.form button:hover:not(:disabled), .chat-form button:hover { background: var(--accent-hover); }
.form--inline {
  display: grid; grid-template-columns: 2fr 2fr 1.2fr 2fr auto; gap: 10px; align-items: end;
}
.form--inline label { display: block; }
.status-form { display: flex; gap: 6px; flex-wrap: wrap; }
.pill {
  padding: 6px 14px; background: #fff; border: 1px solid var(--border); border-radius: 999px;
  color: var(--text); font-weight: 500; cursor: pointer; font-size: 12.5px;
}
.pill:hover { border-color: var(--accent); color: var(--accent); }
.pill.is-active { background: var(--accent); color: #fff; border-color: var(--accent); }
.chat { display: flex; flex-direction: column; gap: 10px; margin-bottom: 14px; }
.msg {
  padding: 10px 14px; border-radius: 10px; max-width: 85%;
}
.msg__meta { font-size: 11px; color: var(--muted); margin-bottom: 4px; }
.msg__body { line-height: 1.55; word-wrap: break-word; }
.msg--admin { align-self: flex-end; background: #e0f2fe; }
.msg--client { align-self: flex-start; background: #f1f5f9; }
.msg--sys {
  align-self: center; background: transparent; color: var(--muted); font-size: 12px; font-style: italic;
  padding: 4px 12px;
}
.chat-form { display: grid; gap: 10px; }
.chat-form textarea { min-height: 70px; resize: vertical; }
.chat-form button { justify-self: end; }

.login-body {
  min-height: 100vh; display: flex; align-items: center; justify-content: center; background: var(--bg);
}
.login-card {
  background: var(--panel); border: 1px solid var(--border); border-radius: 12px; padding: 28px;
  width: 100%; max-width: 380px; box-shadow: var(--shadow); display: grid; gap: 12px;
}
.login-card h1 { font-size: 18px; font-weight: 700; letter-spacing: -0.02em; }
.login-card .hint { color: var(--muted); font-size: 13px; }
.login-card input {
  width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 8px;
  font-family: inherit; font-size: 14px;
}
.login-card button {
  padding: 10px; background: var(--accent); color: #fff; border: none; border-radius: 8px;
  font-weight: 600; cursor: pointer;
}
.login-card button:hover { background: var(--accent-hover); }
.login-card label { display: block; font-size: 12.5px; color: var(--muted); font-weight: 600; }
.login-card .notice {
  background: #ecfdf5; color: #065f46; padding: 10px 14px; border-radius: 8px;
  font-size: 13px; border: 1px solid #a7f3d0;
}
.login-card a { color: var(--accent); text-decoration: none; }
.login-card a:hover { text-decoration: underline; }

/* Компактная таблица (звонки/время/документы внутри карточки тикета) */
.table--sm { margin-bottom: 12px; }
.table--sm th, .table--sm td { padding: 7px 10px; font-size: 13px; }
.small { font-size: 11.5px; }

/* Inline-форма внутри карточки (details/summary + сетка полей) */
.inline-form { margin-top: 10px; }
.inline-form > summary {
  cursor: pointer; padding: 6px 0; color: var(--accent); font-weight: 600; font-size: 13px;
  list-style: none;
}
.inline-form > summary::before { content: '▸ '; margin-right: 4px; }
.inline-form[open] > summary::before { content: '▾ '; }
.form--grid {
  display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; align-items: end;
  margin-top: 10px; padding: 12px; background: #f8fafc; border: 1px solid var(--border); border-radius: 8px;
}
.form--grid label.wide { grid-column: span 4; }
.form--grid label.chk {
  display: flex; align-items: center; gap: 6px; padding-top: 22px; font-weight: 500; color: var(--text);
}
.form--grid input[type=text], .form--grid input[type=email], .form--grid input[type=number],
.form--grid input[type=date], .form--grid input[type=datetime-local],
.form--grid input[type=file], .form--grid select, .form--grid textarea {
  width: 100%; padding: 7px 10px; border: 1px solid var(--border); border-radius: 6px;
  font-family: inherit; font-size: 13px; color: var(--text); background: #fff;
  margin-top: 4px;
}
.form--grid button {
  padding: 8px 16px; background: var(--accent); color: #fff; border: none; border-radius: 8px;
  font-weight: 600; cursor: pointer; font-size: 13px; justify-self: start; grid-column: 1 / -1;
}
.form--grid button:hover { background: var(--accent-hover); }

/* Чат-форма — компактная строка отправителя */
.chat-form select, .chat-form input[type=text] {
  padding: 7px 10px; border: 1px solid var(--border); border-radius: 6px; font-size: 13px;
  font-family: inherit;
}

button.link {
  background: none; border: none; color: var(--accent); cursor: pointer;
  padding: 0; font-size: 12px; text-decoration: underline;
}
button.link:hover { color: var(--accent-hover); }

/* Батч (родительский тикет — «Работы за период X, счёт №Y») */
.badge.badge--batch { background: #6366f1; }
.table tr.row--batch { background: #eef2ff; font-weight: 600; }
.table tr.row--batch:hover { background: #e0e7ff; }

/* Banner-ссылка на родительский батч у дочерней заявки */
.banner {
  padding: 10px 14px; border-radius: 8px; font-size: 13px; margin-bottom: 14px;
}
.banner--parent {
  background: #eef2ff; border: 1px solid #c7d2fe; color: #3730a3;
}
.banner--parent a { color: #4338ca; text-decoration: none; }
.banner--parent a:hover { text-decoration: underline; }

.hint {
  color: var(--muted); font-size: 12.5px; margin-bottom: 14px; font-style: italic;
}